Shipping & Payments
Every order is packaged with care to ensure it arrives undamaged. If a problem occurs during shipping, please let us know by emailing us so we may assist you! Always use caution using sharp objects to open the package as this risks damaging the bandana inside.
Standard delivery to the 48 contiguous United States is typically within 6-10 business days from your order date (business days are Monday-Friday, excluding holidays). Most orders are shipped through the US Postal Service. Large orders may be shipped through FedEx. Please inquire if you require a particular postal carrier at your address. Free shipping is available for orders over $70 USD.
Express shipping is available through US Postal Service, FedEx, and DHL, depending on your geographic location. Please contact us if you want to expedite your order. You will receive an email with tracking information when your order is shipped. Please allow up to 5 business days to receive your tracking information.
Email Us or call us at (609) 284-4369 with questions.
HASSLE-FREE RETURNS & EXCHANGES
The whole reason we formed our business was to make pets – and their guardians (you) happy! Not just for the first time, but every time! Whether you interact with us at a show or on our website, it is our goal to make refunds and exchanges as easy as possible. If you are not happy with your purchase, we will accept returns and exchanges of unworn, unwashed merchandise in the same condition as when it was sent to you. Simply contact us within 30 days of receipt to return the item or exchange it for a different size (there may be an additional charge for larger sizes). Upon receipt of your return, monetary refunds will be issued to the same method of payment used to make the original purchase or we will replace your product with a different size. Please note that you are responsible for shipping charges.
Want to sell our bandanas in your store?
- Credit / Debit Cards (American Express, Discover, Mastercard or VISA)
-Offline Payments (Shows Only)
*Note: If you opt to pay by personal check, please send your payment within 48 hours of placing an order; otherwise, we will have to cancel your order and relist your item(s). (If you need a little more time, just let us know.) For check orders, shipping time starts from the date the personal check is received.